In order to get caught up on current orders and restructre things to better server you, DeLancey’s 3D Designs is currently taking a break from accepting ANY new orders.

Current orders will be completed in the order they were received.  I will reach out to you as soon as your order is complete and shipped!  Thank you for your patience!

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Refund Policy

RETURN POLICY

Last updated November 10, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within three hundred sixty five (365) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customerservice@delanceys3ddesignsllc.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

DeLancey’s 3D Designs
Attn: Returns
RMA #
141 Forest Ridge Dr.
Stokesdale, NC27357
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least thirty (30) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.
  • Return exchanges are not available for products that have failed due to improper installation, such as supplying too much voltage to the LEDs and damaging them. All returns will be inspected for the root cause of the failure, and the right to refuse a return is reserved if deemed your product failed due to improper installation.
  • Return exchanges are only available within 1 year from the date of purchase, and proof of purchase is required or your request will be denied.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

customerservice@delanceys3ddesignsllc.com
This return policy was created using Termly’s Return and Refund Policy Generator.